Frequently Asked Questions
Everything you need to know about our fresh, farm-to-table delivery service.
Where does Farmers Pick source its produce?
We partner directly with local, independent farmers and sustainable growers to ensure that your food is harvested at peak ripeness and delivered with minimal transit time.
How do you ensure the freshness of the products during shipping?
All orders are packed in temperature-controlled, eco-friendly insulated packaging with non-toxic cooling packs to maintain a stable environment from our farm hub to your doorstep.
What is your policy on 'imperfect' or 'ugly' produce?
To reduce food waste, we occasionally include produce that is perfectly nutritious but may have minor cosmetic imperfections. This helps support farmers and offers you high-quality food at a lower price.
Can I skip a delivery or pause my subscription?
Yes, you have full control. Simply log into your account dashboard and select 'Manage Subscription' to skip a week or pause your deliveries at any time before your billing cycle renews.
What should I do if my order arrives damaged?
While we strive for perfection, fresh food can be delicate. If any item is damaged or missing, please contact our support team within 24 hours of delivery with a photo, and we will issue a credit or refund immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.